Delivery & Returns

Delivery & Returns Delivery & Returns Delivery & Returns

HANDMADE BY SKILLED ARTISANS USING THE FINEST QUALITY LEATHER

DELIVERY & RETURNS

UK Delivery

Free UK delivery on all orders £300.00and above.

Delivery Option

Delivery charges

Timing

Invoice value

Standard Delivery

£4.95

3 to 5 working days

Under£149.00

Free

Above £149.00

Next day delivery

£6.95

Refer to T&C

Under£300.00

£10.00

Refer to T&C

Under£149.00

Northern Ireland / Scottish Islands / Scottish Highlands / Channel Isles / Isle of Man / Isle of Wight / Scilly Isles / Republic of Ireland delivery

£20.00

3 to 5 working days

Under £300.00

£30.00

Under £149.00

 

Note: In order to qualify for next day delivery you must place your order by 2 pm, Monday to Thursday. If you order anytime on a Saturday or Sunday you will receive your goods on the following Tuesday. Any orders placed on a Bank Holiday will be delivered 2 working days later. We do not deliver on a bank holiday so please bear this in mind when placing your order. Deliveries are made within working hours and will require a signature. For this reason, you may like to nominate a secure delivery address where someone is available to sign. Three delivery attempts will be made, 2 calling cards will be left and on the third attempt, a held at depot note will be left where the item will be returned to our warehouse after 5 days.

 

 

EUROPEAN (EU) DELIVERY

European (EU) delivery is free on all orders £300.00 and above except Canary Islands.

Delivery Option

Delivery charges

Timing

Invoice Value

Standard Delivery

£20.00

 3 to 7 working days

Under  £300.00

Canary Islands

£70.00

3 to 7 working days

Under  £300.00

£50.00

3 to 7 working days

£300.00 & Above

 

 

EUROPEAN (NON EU) DELIVERY IS FREE ON ALL ORDERS £300.00 AND ABOVE

Delivery Option

Delivery charges

Timing

Invoice Value

Delivery surcharges

Standard Delivery

£25.00

3 - 8 working days

Under  £300.00

N/A

Bosnia / Norway / Serbia and Switzerland

Free

3 - 8 working days

£300.00 & Above 

£25.00

£25.00

Under  £300.00   

£25.00

 

 

INTERNATIONAL WORLDWIDE DELIVERY IS FREE ON ALL ORDERS £300.00 AND ABOVE EXCEPT MEXICO & TURKEY

Delivery Option

Delivery charges

Timing

Invoice Value

Delivery surcharges

Standard Delivery

£25.00

3 - 10 working days

Under  £300.00

N/A

Iceland

Free

3 - 10 working days

£300.00 & Above

£25.00

£25.00

Under  £300.00   

Mexico

£50.00

£300.00 &Above

N/A

£70.00

Under  £300.00   

Turkey

£30.00

 £300.00 & Above

£50.00

Under  £300.00   

 

Please note we do not deliver to Russia.

These dates and times for delivery are not guaranteed and are all subject to availability from our on-site warehouse and are dependent on the service of our courier companies functioning normally. Please note that we do not deliver to PO Boxes. Please note that if you live overseas and the outer packaging of your product arrives slightly damaged it is more than likely to be because custom officials often open up packages to inspect the contents to insure that the correct duty is being applied to the package. They often do not tape these back up very well! The bag(s) themselves should not be tampered with, they should remain in their plastic packaging and all sealed up.

Please note that our shipping costs outside of the UK do not include any fees or costs associated with import or customs fees. Each country has different rules for import and custom fees so we advise you to check the rules of your country with regards to any additional costs you might be asked to pay.

 

Returns and Refunds

3 Sylvan Court Sylvan Way, Laindon, Basildon, Essex, SS15 6TU

Non-faulty Goods

If you are not happy with your goods we offer a free* returns process (within the UK only). If you want to return any goods from outside the UK this must be arranged and paid for by you. Goods must be returned within the cancellation period; this commences upon receipt of your item and ends 14 days later. sale items must be returned within 7 calendar days upon receipt of your product. We will not accept any returns for non-faulty items that have been used and tags removed. Items returned outside the above time frames are only accepted at our discretion and can only be refunded as an 'on-line store credit' to your account with www.ri2k.com.

 

Faulty Goods

In the unlikely event that our goods are faulty, please log in to your account with www.ri2k.com to request a Returns Number. Please follow the instructions to return your item. If you have returned the goods to us within a reasonable amount of time and we agree that the goods are faulty we shall offer you a full refund or replacement (depending on stock availability).

 

All Goods

All returned items must have a Returns Number (RN). You may obtain a RN by logging into your account on www.ri2k.com and requesting a return. Alternatively you can email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. This Returns Number should be written on your original invoice and on the return shipping label. Unidentified returns may be returned to the sender. We request that all goods are returned within 14 days of the date of your request for a RN.

All goods which have been returned in line with the Returns and Refunds policy will be credited to the original purchaser’s credit card at the original purchase price paid, including sales taxes but excluding shipping charges unless the item is faulty.

* Returns of sale items are not free. You, the customer, are responsible for paying the postage for any returns of sale items.

For Return contact here

www.ri2k.com has the right in its absolute discretion, at any time and without notice, to amend, remove or vary the services and/or any page on this website.

 

Delays

Occasionally, the delivery of your order may be delayed. This can be for various reasons out of our control such as import delays or higher than anticipated demand. We will, of course, make every effort to keep you informed. Orders which have a different billing and shipping address may also be subject to delays whilst we perform additional credit checks.

RI2K will not be held responsible for delays and cancellations where the data supplied by the customer is incorrect or inadequate.

 

VAT Refunds

Total prices for goods and services at the checkout represent the total price payable by the customer for those items, regardless of the address for delivery. For deliveries to the EU, this price includes VAT (or VAT equivalent) at the current rate. Although this price is the same for deliveries outside the EU, where VAT (or VAT equivalent) may not be applicable, customers are not entitled to any discount or refund to account for the differences in tax treatment and will pay the same price for the item as a customer placing an order for delivery to the EU. Other components of the total price at the checkout, including delivery charge, may vary for each customer.